Physical security and layout
Review entrances, exits, register areas, offices, back rooms, storage, high-value product locations, blind spots, display exposure, and customer flow.
Services
On-site AP assessment
When the data needs a store walk.
A field assessment for operators who need an experienced asset-protection review inside the store, not just a spreadsheet read. MarginHero compares what the data suggests against the real-world environment: cameras, cash movement, register routines, product placement, employee habits, and manager visibility.
What is reviewed
Physical conditions, operating routines, and data signals in one assessment.
This service is designed for the point where a remote report is not enough. It helps an owner understand whether margin risk is coming from store layout, camera gaps, weak cash controls, inconsistent manager follow-up, or patterns in POS activity.
Evidence quality
Check whether cameras capture usable views of registers, doors, high-risk product zones, cash handling points, and areas where incidents are most likely to occur.
Register and safe routines
Observe or review cash drops, paid-outs, drawer removals, safe access, closeout routines, deposit handling, shortage notes, and approval habits.
Exception patterns
Review available refunds, voids, discounts, no-sales, paid-outs, drawer variance, and employee or shift patterns where the data supports it.
Process clarity
Speak with managers or selected employees about how procedures actually work. The goal is clarity and control improvement, not accusation.
Prioritized findings
Close with the risks that matter most, the likely margin impact, and the first fixes that should happen before the next monthly review.
Process
How the assessment works.
- Pre-visit intake Confirm stores, concerns, POS availability, recent incidents, and assessment priorities.
- Data and document request Collect available POS exports, store policies, camera map notes, cash routines, and incident history.
- Store walk Review physical security, camera coverage, register area, product exposure, and operating routines.
- Observation and interviews Review cash handling, closeout practices, manager follow-up, and staff understanding where available.
- Owner debrief Discuss the most important findings before the written report is finalized.
- Written report Deliver the AP Assessment Report with priority risks, first fixes, and the recommended MarginHero path.
Use this when a store needs eyes on the process.
- One store is repeatedly short or exception-heavy.
- Refund, void, discount, or cash activity looks unusual.
- Cameras exist, but the owner is unsure whether they capture usable evidence.
- High-value items are disappearing or hard to monitor.
- Managers follow different routines across locations.
- The owner wants a practical improvement plan before committing to a platform rollout.
- The store is within the current travel footprint or can be grouped with nearby locations.
What this service is not.
- It is not legal, HR, insurance, tax, or accounting advice.
- It is not law enforcement or private investigation representation.
- It does not include employee interrogation or covert surveillance.
- It does not guarantee loss recovery, insurance approval, or disciplinary outcomes.
- It does not replace manager accountability or implementation by the business.
How it connects
The assessment turns into a practical operating system.
The written findings are mapped to the MarginHero platform so the work does not end as a one-time visit. Detect can keep reviewing the recurring exception patterns. Document can standardize incident records. Train can push the right modules to the stores that need them most.
Turn the assessment findings into recurring POS exception review.
Use standard incident records for theft, cash, inventory, and policy events.
Give employees completion records for the procedures that need tightening.
Next step
Start with the store that worries you most.
Send a short note with the number of locations, the main concern, and whether POS exports are available. MarginHero will confirm whether the on-site assessment is the right first step.